FAQs

Frequently Asked Questions (FAQs)

1. Where do you ship?

We currently ship across the United States. All orders are processed and shipped from our trusted U.S.-based partners.

2. How long does shipping take?

Orders are processed in 1–2 business days, and delivery usually takes 3–5 business days, depending on your location. You'll receive a tracking number by email once your order has shipped.

3. Do you offer free shipping?

Yes! We offer free standard shipping on all orders over $50.

4. Can I return a product if I change my mind?

We accept returns within 14 days of delivery, as long as the product is unused and in original condition. To request a return, contact us at cieldeluneessence@gmail.com before sending anything back.

5. What happens if my order arrives damaged?

If your item is damaged or incorrect, please contact us within 3 days of delivery with a photo and your order number. We’ll resolve it promptly with a replacement or refund.

6. Do you offer refunds?

Yes. Once we receive and inspect your return, we’ll issue a full or partial refund to your original payment method, depending on the product’s condition.

7. Are your candles made in the USA?

Yes! Our products are carefully selected and crafted in the USA using high-quality materials and clean-burning wax for a luxurious experience.

8. Can I cancel or change my order?

Once an order is placed, it is processed quickly to ensure fast delivery. If you need to make changes, contact us immediately at support@cieldeluneessence.com — and we’ll do our best to help if the order hasn't shipped yet.

9. Do you offer gift packaging?

While we don’t currently offer custom gift wrapping, our packaging is elegant and gift-ready by design.

10. Still have questions?

We’re here for you.
Feel free to email us at cieldeluneessence@gmail.com — we typically reply within 24 hours.